Enterprise

We give you a chance to exceed the rising number of competitors and solutions offered in the market by applying AI within business processes.

Gain a competitive advantage by becoming agile and fully customer-oriented. Employ a digital workforce to combat alongside your human one, so that together they can upgrade your business. You will straighten your workflows, obtain customers’ trust and have more time to offer desired solutions.

Finance and accounting

A majority of finance processes, from 50 to 90%, can be automated. Executing procure to pay, order to cash and record to report processes can be done in minutes. If you are not using finance process automation, now is time to start.

Key finance-related tasks, like accounts reconciliation, journal entries, and preparing financial statements get performed with minimal human intervention so your employees can pour their time into analyzing financial trends.

While humans can have a hard time spotting fraud in a large database of transactions, artificial intelligence can identify the crime in no time. AI also spots anomalies within a fast rate so potential human errors are minimized, like giving your supplier a reason to smile because of overpaying your usual order seven times.

Enterprise Customer Support

Smart organizing tickets that reach your customer support can save you high operational costs.

Apply smart ticket routing

You can easily upgrade the support process by trying ticketflip.ai that automatically routes support tickets to the best-suited agent using a personalized AI model.

Acceleration of the ticket life cycle leads to shortened response and resolution time. As support agents spend less time sifting through tickets, they spend more time helping customers.

On top of that, this Zendesk plugin gives you a chance to choose a threshold that suits your business needs so you minimize the number of unassigned tickets, minimize assignment mismatch or find the sweet spot in between.

Don’t stop with automating just ticket routing. Hire support chatbot and include RPA scripts to automate even ticket solving. Why waste agents’ time if a robot can provide all the required information and reach higher customer or employee satisfaction through instant replies.

Check out our Zendesk plugin

Customer service speed is an index of profitability

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